On-Line conference “Quality management - citizen/user in focus”
The Institute for Standardization of BiH, together with the Public Administration Reform Coordinator's Office, the Civil Service Agency of BiH, the Civil Service Agency of RS, the Civil Service Agency of FBiH, and with the support of the Program for the Strengthening of Public Institutions implemented by GIZ on behalf of the German Government and the Government of the United Kingdom, participated in the organization of the online conference “Quality Management - Citizen/User in Focus”.