Glossary of standardization terms
| Standardization field | Basic standards |
|---|---|
| Technical committee | BAS/TC 3- Quality management and quality assurance |
| Term (EN) | customer service |
| Definition (EN) | interaction of the organization (3.2.1) with the customer (3.2.4) throughout the life cycle of a product (3.7.6) or a service (3.7.7) [SOURCE: ISO 10002:2014, 3.5, modified — The term “service” has been included in the definition] |
| Term (FR) | |
| Definition (FR) | |
| Term (DE) | |
| Definition (DE) | |
| Term (BS) | usluga za kupca |
| Definition (BS) | međusobno djelovanje organizacije (3.2.1) i kupca (3.2.4) tokom životnog ciklusa nekog proizvoda (3.7.6) ili usluge (3.7.7) [IZVOR: ISO 10002:2014, 3.5, modifikovano — Termin „usluga“ dodan u definiciju] |
| Term (HR) | usluga za kupca |
| Definition (HR) | međusobno djelovanje organizacije (3.2.1) i kupca (3.2.4) tijekom životnoga ciklusa proizvoda (3.7.6) ili usluge (3.7.7) [IZVOR: ISO 10002:2014, 3.5, promijenjeno – naziv ..usluga" uvršten u definiciju] |
| Term (SR) | услугa зa купцa |
| Definition (SR) | мeђусoбнo дjeлoвaњe oргaнизaциje (3.2.1) и купцa (3.2.4) тoкoм живoтнoг циклусa нeкoг прoизвoдa (3.7.6) или услугe (3.7.7) [ИЗВOР: ISO 10002:2014, 3.5, мoдификoвaнo — Teрмин „услугa“ дoдaн у дeфинициjу] |
| Date | 2015-12-16 |
| Standards | BAS EN ISO 9000:2015 BAS EN ISO 9000:2017 BAS EN ISO 9000:2017 |